Client Rights

Clients have the right to:
(a) be treated with dignity;
(b) be free from potential harm or acts of violence;
(c) be free from discrimination;
(d) be free from abuse, neglect, mistreatment, exploitation, and fraud;
(e) privacy of current and closed records;
(f) communicate and visit with family, attorney, clergy, physician, counselor, or case manager, unless therapeutically contraindicated or court restricted; and
(g) be informed of agency policies and procedures that affect client or guardian’s ability to make informed decisions regarding client care, to include: program expectations, requirements, mandatory or voluntary aspects of the program; consequences for non-compliance; reasons for involuntary termination from the program and criteria for re-admission; program service fees and billing; and safety and characteristics of the physical environment where services will be provided.

Los clientes tienen derecho a:
(a) ser tratados con dignidad;
(b) estar libres de posibles daños o actos de violencia;
(c) estar libres de discriminación;
(d) estar libres de abuso, negligencia, maltrato, explotación y fraude;
(e) privacidad de registros actuales y cerrados;
(f) comunicarse y visitar a familiares, abogados, clérigos, médicos, consejeros o administradores de casos, a menos que esté contraindicado terapéuticamente o restringido por la corte; y
(g) estar informados de las políticas y procedimientos de la agencia que afectan la capacidad del cliente o tutor para tomar decisiones informadas con respecto a la atención del cliente, que incluyen:expectativas del programa, requisitos, aspectos obligatorios o voluntarios del programa;consecuencias del incumplimiento;razones para la terminación involuntaria del programa y criterios para la readmisión;tarifas y facturación del servicio del programa; yseguridad y características del medio físico donde se prestarán los servicios.

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This project was supported in part by the Utah Office for Victims of Crime, awarded by the Office for Victims of Crime, U.S. Department of Justice. The  opinions, findings, conclusions, and recommendations expressed in this publication are those of Timpanogos Legal Center and do not necessarily reflect the views of the U.S. Department of Justice or the Utah Office for Victims of Crime.

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